Privacy Policy
Last Updated: 17/02/2026
Effective Date: 17/02/2026
Data Controller: Norman UX Limited (“We”, “Us”) Company No: 17029433 Registered Office: 157 Cheltenham Road, Gloucester, GL2 0JH, United Kingdom Email: james@normanux.com
This Privacy Policy describes how Norman UX Limited collects, uses, and discloses your information when you use our website or purchase our services. By accessing our Service, you consent to the collection and use of your information in accordance with this Policy.
1. Information We Collect
We collect and process the following personal information about you to provide our services:
Identity Data: Name, Company Name.
Contact Data: Email address, Phone number, Billing address.
Financial Data: Payment details (processed securely via third-party providers; we do not store raw credit card numbers).
Technical Data: Browser type, and usage data (via Cookies/Analytics).
2. How We Use Your Information
We use your data for specific business purposes:
Service Delivery: To build, host, and manage your website.
Billing: To process monthly subscriptions and one-off fees.
Communication: To send invoices, project updates, and support responses.
Legal Compliance: To comply with tax laws (HMRC) and prevent fraud.
3. Sharing Your Information
We do not sell your personal data. We only share it with trusted third parties essential to running the service:
Payment Processors: (e.g., Wise) to handle billing.
Hosting Providers: To keep your website online.
Analytics Tools: (e.g., Google Analytics) to understand website traffic.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
4. Data Retention
We will retain your personal information only for as long as necessary:
Active Clients: We retain your data for the duration of your subscription.
Financial Records: Under UK Law (HMRC), we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six (6) years after they cease being customers for tax purposes.
Inquiries: Data from non-client inquiries (e.g., contact forms) is retained for 12 months.
5. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have rights including:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Ask us to delete your data (where we have no legal reason to keep it).
Right to Restrict Processing: Ask us to suspend processing your data.
Right to Withdraw Consent: Where we rely on consent to process your data.
To exercise any of these rights, please email us at james@normanux.com. We will respond within 30 days.
6. Security
The security of your data is important to us. We use standard security measures (SSL encryption, secure servers) to prevent data loss or unauthorised access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised Policy will be posted on this page with an updated "Effective Date." Continued use of the Service after such changes implies acceptance of the new terms.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data,
please contact us at: james@normanux.com